14. Returns Policy
All sales are final
a) Seller admits no liability or responsibility for returned goods which are returned without a valid Returns Authorisation Number, issued by Seller returns department.
b) Goods are not sold on a ‘sale or return’ basis.
c) Credit Notes issued by Seller are not redeemable for cash.
Faulty Goods can be returned within 30 days, of receipt, for replacement. Returns will not be accepted without prior authorisation (An RMA reference number). Defective goods will be replaced with equivalent products should the original product be out of stock. Goods returned for exchange or refund must be accompanied with an invoice copy and a covering letter
- The RMA must be returned within 14 days from the date of issue of the RMA number, otherwise the RMA number will be void and the product will not be accepted.
- Any shipping costs incurred in returning product to Seller is the Customer’s responsibility.
- Goods will not be accepted from the carrier unless clearly marked with a Seller RMA number.
- Warranty will be void unless returned in suitable packaging.
- Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted.
- The RMA number is only issued for the goods stated above
- Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
- All products will be inspected for shortages; these will be noted and deducted in the case of a credit.
- All products will be inspected for damage, in the case of a credit; no credit will be given for damaged goods.
- “No Fault Found” goods will be returned.
The Customer is responsible for return shipping expenses under all circumstances. |
